30 N Gould St Ste 26073, Sheridan, WY 82801-6317, United States
Support and privacy: [email protected]
Account deletion
Sign in and open Me → Privacy & data → Delete account. Enter your password and confirm deletion. Sessions are revoked immediately. Under normal operation, live personal records are removed within 24 hours. A short-lived receipt lets you check progress.
This removes the account, password/recovery hashes, sessions, step reports, match records involving the account, referral links and attribution, friendships, inventory and personal ledgers. Other players’ valid previously issued rewards are not reclaimed.
Export before deletion
Create an authenticated data export before deleting if you want a copy of your records. Exports are available up to 72 hours, with short-lived download URLs. Authentication secrets and other users’ private records are excluded.
Backups and receipts
Database backups are retained for seven days. Restoration must reapply account deletions. A deletion receipt expires within 24 hours and does not preserve a playable account.
Stop step access
You can disable Motion & Fitness for StrideUp in iPhone Settings. Removing this permission stops step reads; deleting the account removes StrideUp-held data. Neither action deletes the iPhone’s system pedometer history.
If you cannot sign in
Use your username and recovery code to reset your password first. If you cannot prove ownership, contact [email protected]; support must not delete or disclose someone else’s data solely on the basis of a nickname or friend code.