30 N Gould St Ste 26073, Sheridan, WY 82801-6317, United States
Support and privacy: [email protected]
1. Account and security
StrideUp requires a username and a personal password. There are no anonymous guest accounts and no compulsory email address or phone number. We store a password hash, account and session identifiers, nickname, friend code, progress and owned cosmetic skins.
A one-time recovery code helps you reset a forgotten password. Only its hash is stored. Passwords, recovery codes and session tokens must not appear in support messages or analytics.
2. Motion & Fitness and step sync
With your choice, the app requests Motion & Fitness permission and reads system-recorded step totals from this iPhone. It does not request health-data access or merge steps from Apple Watch or other apps.
Confirming cloud sync sends daily UTC step totals, report time windows, capture times and necessary session/device information to the server for personal goals, seven-day PK scores, reward validation and the current match. Raw accelerometer streams and other apps’ source lists are not uploaded. The system provides only seven days of recent history.
You can manage Motion & Fitness in iPhone Settings → Privacy & Security → Motion & Fitness. Server upload consent is separate and can be withdrawn in the app. Zero steps alone does not mean permission was denied.
3. What friends see
Your opponent can see your nickname, level, equipped sneaker look, synced match score and result. Friend lists do not include step totals or activity trends. Only the two participants in an accepted, started match can see its scores; completed results remain frozen. Login usernames, passwords, recovery codes and point balances are not shared.
You can remove a friend or block a player. Pending and walking-stage matches can close under the published rules. A final sync or settled match cannot be rewritten simply by blocking the other player. Withdrawing PK sharing separately closes every unfinished match, including final sync, clears its scores and grants no PK rewards. Settled results remain until account deletion.
4. Invitations and rewards
Referral attribution uses the invitation you confirm at new-account registration, mutual friendship, account age and authenticated return visits. Invitation skins do not require Motion & Fitness permission, steps or a PK win. No motion data is used to judge marketing referral rewards.
Step data is not sold or used for advertising, marketing or data brokerage. The app has no advertising or third-party analytics SDK.
5. Infrastructure and retention
The service uses the operator’s AWS server in Singapore. Website and API connections process necessary network information to deliver and protect the service. Data you submit is processed on this infrastructure.
Account records, steps and game assets remain while the account is active. Exports expire after 72 hours and deletion receipts after 24 hours. Restricted access logs are retained for 14 days and database backups for seven days. Restoration must reapply account deletions before service resumes. A restricted deletion journal containing only internal account identifiers and request times is kept for up to nine days to cover the backup window.
6. Your choices
The app offers data export, password-protected account deletion, session control and withdrawal of optional sharing. Account deletion immediately disables sessions and removes live personal records within 24 hours under normal operation. See Delete data.
Contact [email protected] for privacy questions. Applicable rights and the final policy will reflect the release regions.