30 N Gould St Ste 26073, Sheridan, WY 82801-6317, United States
Support and privacy: [email protected]
How do I start?
Create an account using a username and password. Email and phone are not compulsory; an anonymous guest account is not offered. Save your one-time recovery code before continuing.
I forgot my password
Use your username and recovery code to reset it. A successful reset replaces the code and signs out all old sessions. If both the password and recovery code are lost, a friend code or nickname cannot safely prove ownership, so recovery is not guaranteed.
Why are no steps appearing?
Check iPhone Settings → Privacy & Security → Motion & Fitness, then reopen the app and sync. Carry this iPhone while walking. Watch and other apps’ steps are not merged. Only seven days can be queried from the system.
How does seven-day friend PK work?
Confirm friendship, send a free challenge and wait for acceptance. The match starts at the next UTC midnight and lasts seven days. Confirm daily sync; a final 24 hours permits uploads of match days, not extra walking. The schedule is shown in your local time.
How do invitation skins work?
A new player confirms your invitation while registering, accepts the friendship and returns on two different UTC days after the account is at least 24 hours old, within seven days. The invited player gets New Star; your milestones at 1, 3 and 5 qualified friends unlock specific skins. Motion permission and step totals are not invitation conditions.
How do I use a new look?
Preview your owned skin and choose Equip. The same edition appears on your PK card. The friends list shows looks and relationship status, not step totals. A skin is cosmetic; it cannot boost steps or be transferred to another account.
How do I get a limited edition?
Earn growth Points from eligible play, meet the displayed level requirement, then confirm the offer’s price and stock. Points are not real-money payments. Sold-out or expired offers do not deduct Points. Check the app for current offer dates, prices, level requirements and stock.
What do friends see?
Opponents see your nickname, level, equipped sneakers and match score. The friends list never shows step totals; only an accepted, started PK exposes that match’s scores to its two participants. Remove or block a player to stop future social access; the final sync/result rules still protect match integrity.
Where can I get help?
Email [email protected]. Do not send passwords, recovery codes or session tokens. Account controls are designed to include export and deletion.